Support

Need Help?

We’re here to make your Netutilus experience as smooth as possible. If you have questions, run into issues, or just want to share feedback — we’d love to hear from you.

Contact Us

Email: help@poteam.pro

In the app, Help → Contact Support opens a new email with your Netutilus and macOS versions already filled in.

We typically respond within 24 hours on business days.

Before You Reach Out

• Make sure you’re running macOS 14.6 or later
• Try quitting and restarting the app

Common Questions

LAN Scanner or Network Guard finds no devices? Netutilus needs Local Network access. On macOS 15 or later, turn it on in System Settings → Privacy & Security → Local Network → Netutilus.

Wi-Fi Analyzer or Wi-Fi Networks shows no network names? macOS hides Wi-Fi network names from apps without Location Services. Allow Netutilus in System Settings → Privacy & Security → Location Services. Netutilus never reads your location.

No alerts from Uptime Monitor or Network Guard? Make sure notifications are on in System Settings → Notifications → Netutilus.

Bought Netutilus Pro on another Mac? Click Netutilus Pro at the bottom of the sidebar, then Restore Purchases, signed in with the Apple Account you bought it with.

Launch at login not working? Turn it on in Netutilus → Settings → General. If macOS asks for approval, allow Netutilus in System Settings → General → Login Items.

Feature Requests & Feedback

Have an idea to make Netutilus better? Drop us a line at help@poteam.pro — we’d love to hear your suggestions.

Every permission a tool may ask for, and why: Permissions & Privacy.